Privacy Policy

Effective Date: June 1, 2026

Rema LLC respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, quote forms, online store, email communications, phone communications, and other customer interactions.

Information We Collect

Rema LLC may collect information that customers, visitors, or business contacts provide directly, including:

  • Name
  • Company name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Quote request details
  • Product application information
  • Payment-related information
  • Messages submitted through website forms, email, or phone communication

We may also collect basic website usage information, including browser type, device information, pages visited, referring websites, approximate location data, and general analytics information.

How We Use Information

Rema LLC may use collected information to:

  • Process orders
  • Respond to quote requests
  • Provide customer service
  • Confirm product details
  • Arrange shipping, freight, pickup, or delivery
  • Communicate about order status, lead times, payment, availability, or technical questions
  • Maintain customer and business records
  • Improve website performance and customer experience
  • Prevent fraud, misuse, or unauthorized transactions
  • Comply with tax, accounting, legal, and regulatory obligations

Payment Information

Payments made through our website, invoice systems, or third-party payment platforms may be processed by outside payment processors. Rema LLC does not store full credit card numbers on its website.

Payment processors may collect and process payment information according to their own privacy and security policies.

Sharing Information

Rema LLC may share necessary customer or order information with service providers that help us operate our business, including:

  • Payment processors
  • Shipping and freight carriers
  • Website hosting providers
  • Accounting and invoicing systems
  • Customer service tools
  • Manufacturers, vendors, or suppliers when needed to fulfill an order or quote
  • Legal, tax, or compliance professionals when required

Rema LLC does not sell customer personal information.

Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to support checkout functionality, improve website performance, understand visitor activity, and improve customer experience.

Visitors may adjust cookie settings through their browser. Some website features may not function properly if cookies are disabled.

Email and Business Communications

Rema LLC may contact customers and business contacts regarding orders, quotes, payments, shipping, product availability, technical questions, customer service, or related business matters.

Customers may also receive communications connected to prior purchases, inquiries, quotes, or ongoing business relationships.

Data Security

Rema LLC uses reasonable administrative, technical, and operational safeguards to help protect customer information. No website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites, manufacturers, vendors, payment systems, shipping carriers, or other outside services. Rema LLC is not responsible for the privacy practices, content, or policies of third-party websites.

Retention of Information

Rema LLC may retain customer, order, quote, shipping, payment, tax, accounting, and business records as needed for operations, customer service, warranty support, legal compliance, tax reporting, accounting, fraud prevention, and recordkeeping.

Customer Choices

Customers may contact Rema LLC to request updates or corrections to their contact information. Some records may need to be retained for business, accounting, tax, legal, warranty, or order-history purposes.

Children’s Privacy

Rema LLC sells commercial and industrial equipment and does not knowingly collect personal information from children under the age of 13.

Policy Updates

Rema LLC may update this Privacy Policy from time to time. Any updates will be posted on this page.

Contact Information

For privacy-related questions, contact:

Rema LLC
1363 Seaview Ave
Bridgeport, CT 06607
Phone: 203-847-2464
Email: info@remausa.com

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